Privacy Policy

1. Introduction & Scope

Welcome to AADYA Women Health & Pain Management Clinic ("AADYA", "the clinic", "we", "our", or "us"). We provide specialized outpatient healthcare services in Obstetrics, Gynaecology, Fertility, Ultrasonography, Anaesthesiology queries, and Interventional Chronic Pain Management located in Ravet, Pune, Maharashtra.

This Privacy Policy explains how we collect, handle, protect, and process personal and clinical inquiry information gathered through our official website (https://aadyacliniccare.com), our online appointment request forms, direct telephonic consultations, and WhatsApp messaging channels.

By using this website or submitting an appointment request, you acknowledge and agree to the practices described herein.

2. Information We Collect

We adhere to the principle of data minimization—we only collect information necessary to facilitate your visit and coordinate your medical care:

• Patient Contact & Identity Details: Full name, telephone/WhatsApp contact number, preferred visit date, and preferred time of consultation (morning or evening slots).
• Consulting Doctor Selection: Your selected clinician (Dr Snehal Thakur for Women’s Health / Sonography or Dr Abhijit Shivdas Thakur for Chronic Pain / Anaesthesia queries).
• General Concern Summary: A brief sentence outlining your primary reason for visiting (e.g., pelvic discomfort, pregnancy scan, chronic joint pain, or spinal stiffness).
• Technical Logs: Standard server logs, device screen metrics, and anonymized browser user-agent details captured automatically by our web infrastructure for security, performance optimization, and spam prevention.

3. How We Use Your Information

Your information is handled strictly for healthcare coordination and clinic management:

• To review, schedule, and confirm appointment requests made online.
• To reach out via WhatsApp message, SMS, or telephone call regarding scheduling confirmations, rescheduling notices, or clinic timings.
• To share clinic directions, landmark references, and relevant pre-visit instructions (such as fasting or full-bladder requirements for specific ultrasound scans).
• To maintain internal administrative scheduling logs required for daily clinic operations.

We do not use your contact details for automated promotional robocalls, unsolicited commercial email newsletters, or non-medical advertising.

4. Doctor-Patient Confidentiality & Medical Records

We hold medical confidentiality to the highest professional standard:

• Enquiry vs. Treatment: Submitting an online appointment enquiry does not create a formal, binding doctor-patient relationship until an initial in-person clinical assessment or formal telemedicine consultation occurs.
• Statutory Compliance: In-clinic medical consultations, diagnosis records, ultrasound imaging documentation, interventional procedural notes, and prescription logs are preserved with complete professional secrecy under the Code of Medical Ethics Regulations formulated by the National Medical Commission (NMC), the Information Technology Act (2000), and the Digital Personal Data Protection Act (DPDPA 2023).
• Physician Privilege: Your clinical information is accessible solely by Dr Snehal Thakur, Dr Abhijit Shivdas Thakur, and medical assistants directly involved in your examination or care.

5. Third-Party Services & Communications

To deliver convenient clinic access, our digital platform interacts with trusted third-party technologies:

• WhatsApp (Meta): Our appointment request form facilitates direct communication by pre-filling your scheduling details in WhatsApp. WhatsApp messages are protected under Meta's end-to-end encryption protocols once transmitted.
• Google Maps: Our website embeds interactive clinic location maps to assist patients in navigating to our clinic in Ravet, Pune. Your interaction with map widgets is governed by Google’s Privacy Policy.
• Hosting & Infrastructure: The website is hosted on secure cloud infrastructure (Vercel) delivering content via encrypted HTTPS (TLS/SSL) protocols.

6. Data Security & Retention

We apply administrative, technical, and physical safeguards to protect your personal details against unauthorized access, loss, alteration, or misuse:

• All web traffic between your browser and our website is encrypted using high-grade Transport Layer Security (HTTPS/TLS).
• Appointment request notifications are routed directly to authorized clinic communication lines without being stored in public databases.
• Consultation scheduling details are retained only for the duration required to complete the appointment and satisfy legitimate clinical record-keeping obligations under applicable Indian healthcare statutes.

7. Your Rights under Indian Law

Under applicable Indian data protection frameworks, including the Digital Personal Data Protection Act (DPDPA):

• Right of Access & Correction: You may request an update or correction to your contact numbers, name, or scheduling preferences.
• Right to Withdraw Consent: You may inform us at any time if you wish to cancel an appointment or discontinue receiving scheduling communications.
• Right to Erasure: You may request the deletion of non-clinical scheduling enquiries, subject to statutory medical record-keeping requirements applicable to licensed clinical establishments.

8. Updates to this Policy

We may periodically review and update this Privacy Policy to reflect advancements in clinic operations, technological updates, or evolving legal frameworks. Any changes will be published directly on this page with an updated "Effective Date."

9. Clinic Contact & Grievance Redressal

For any queries, privacy concerns, or requests regarding how your information is handled, you may contact the clinic administration directly: